Our Service Pledge
Through our Service First program, we pledge to provide first-rate customer service in the two key service commitments below. If we fall short of these performance standards, we’ll correct it hassle-free and give you a $25 energy bill credit. Call us toll-free at 1-877-434-4100.
Service First Pledge
- We pledge to keep all mutually agreed upon appointments within one hour of the scheduled time. If we can’t make it, we’ll call you and reschedule at least 24 hours ahead of time. The only exception is if a gas leak emergency in our service territory prevents us from keeping our appointment with you. Even then, we’ll call to reschedule.
- We pledge to prevent or correct inaccurate meter readings or billing. We’re proud of our 99.9% accuracy rate in reading meters. But we also know no one likes mistakes that become “wrong” bills later. In the event we fall short of this goal, we promise immediate resolution.
The Power of Green
Pay Your Bill Your Way
- Options for payments and savings
- Automated bill payments
- Budget billing
“The average household collects about 6.5 pounds of paper from the billing statements, from the checks you write. That’s a lot of paper clogging up landfills.”