Why did my bill arrive on a different date than it has in prior months?
During our “billing systems” transition from Orange and Rockland Utilities to Pike County Light & Power, some September usage bills were delayed from one to two weeks. Please note that LATE FEES DUE TO THESE DELAYS WILL BE WAIVED AT THIS TIME. You should pay your bill, as usual, per the instructions on your statement. (See below for payment options.)
For the October usage period, bills are scheduled to arrive during the first two weeks of November. The bills will be sent AFTER the latest dues dates noted on the September bills just received.
PLC&P’s plan is to be back on schedule with your December bills arriving as you experienced prior to the transition of billing systems.
The due date on my bill is dated prior to the date I received my bill. Is there an error?
There were some misprints on our first set of bills. If your bill has a due date of October 9, 2017, your due date is November 1, 2017. If your bill has a due date of October 13, 2017, your due date is November 6, 2017. If you are set up with Automatic Electronic Payment withdrawals, your withdrawal will occur on your due date.
Why did I receive a Revised bill in the mail?
As noted above, there were some bill errors on our first set of bills. To clear up any confusion, we are sending out revised bills, marked “REVISED” to all affected customers. The revised bill is the most current and contains correct information for your account. If you already sent a payment, your payment will be processed and credited to your account. IF YOU ALREADY MADE A PAYMENT, YOU DO NOT NEED TO SEND ANOTHER.
My Account was set up to have my payment automatically withdrawn from my bank account when I was a customer with Orange and Rockland. Is my account still set up for Automatic Electronic Payments?
If your account was set up to have your payments automatically electronically withdrawn from your checking account each month, no further action is required. All appropriate information was transferred into the PCL&P system from Orange and Rockland. Your payment will be withdrawn from your bank account on the due date noted on your bill.
Please note, the first set of bills for automatic bill payment customers were printed with a request for payment and did not contain language confirming that payment would be automatically withdrawn from customer accounts. Rest assured, if your payment method was set to automatic billing prior to the transition from Orange and Rockland, it remains intact for Pike County Light and Power.
What are the payment options for Pike County Light and Power?
Currently, we will accept payments four ways:
1) Mail: We can accept check or money order to PO Box 1109, Milford PA, 18337.
2) In Person: We can accept cash, check or money order at 105 Schneider Lane, Milford PA, 18337 (right next door to Tractor Supply). Our office hours are Monday through Friday, 8:00 a.m. – 4:30 p.m., but we also have a Payment Drop Box located directly in front of our entrance for after-hours drop-offs.
3) Automatic Electronic Withdrawal: To have your account set up to have the total amount of your bill automatically withdrawn from your checking account on your due date each month, please contact us at 570-832-2988.
4) Bank Bill Pay: If your bank offers this type of payment, you will need to set up Pike County Light and Power as a “Payee.” Your bank will mail us a check on your behalf. Please note, this is not the same as automatic electronic withdrawal. This type of payment is initiated and controlled by you and is not an automatic payment unless your bank allows you to set it as automatic. We do not have access to that information and you must confirm this with your bank. Please note: If you had a previous Payee set up for Pike County Light and Power when it was owned by Orange and Rockland, you cannot alter that Payee. You must delete the previous Payee and set up a new Payee with our information. You will need your new Account # and our mailing address: “Pike County Light and Power, PO Box 1109, Milford PA, 18337”. To obtain your new Account #, please contact us at 570-832-2988.
When will I be able to make a payment online?
We are working on an online bill pay system and are hoping to have that ready by the beginning of November. (Please note this is an estimated goal. Please check back by visiting our website, pclpeg.com, for an official announcement and instructions.)
To whom do I make my check payable?
Please make checks payable to Pike County Light and Power or PCL&P.
How do I find my new Account #?
Your new Account # will be listed on the bills you will receive from PCL&P. You may also call 570-832-2988 to obtain your new Account #.
Will the due date on my bill be the same every month?
The due date is based on the date your bill is processed, so it will vary slightly from month to month. Please take note of the due date on each bill.
I see a System Benefits Charge on my bill. What is that?
Orange and Rockland included the “System Benefits Charge” in their “Delivery Charge” on prior bills you received. Pike County Light and Power lists this charge individually, so you can see what the Delivery Charge includes. THIS DOES NOT REPRESENT A NEW CHARGE.
NOTE: On some first sets of bill prints, the System Benefits Charge was erroneously listed under the header, “Default Service Electric Supply Charge.” That will be corrected going forward.
Who is Corning Natural Gas?
Orange and Rockland Utilities sold Pike County Light and Power to Corning Natural Gas on September 1, 2016. Corning Natural Gas is the new parent company for Pike County Light and Power. The utility’s name did not change, it remains Pike County Light and Power.
What are your office hours and location?
Our office is located at 105 Schneider Lane, Milford PA, 18337. We are the blue building located right next door to Tractor Supply. Our office hours are Monday through Friday, 8:00 a.m. – 4:30 p.m. but we also have a Payment Drop Box located directly in front of our entrance, in case you need to drop your payment off after hours.