Electric Emergency/Outage: 1-855-855-2433      Gas Emergency/Leak: 1-855-855-2268

Natural Gas Service

Natural Gas Delivery

No matter who you buy your natural gas supply from, we remain the delivery company that maintains the safety and reliability of the local underground distribution system that gets the gas to your home or business.

Our natural gas delivery system consists of approximately 2,014 miles of gas main and serves nearly 132,000 customers in New York and Pennsylvania (We don’t provide gas service in New Jersey).

Natural Gas Supply

You can purchase your natural gas supply from an alternate supplier. We’ll still deliver the gas as always and bill you a delivery charge, separate from any supply charges.

If you choose not to buy gas from an alternate marketer, you may still buy your supply through us, paying us what the gas costs — without any additional markup. Called the Gas Supply Charge in New York, this cost varies from month to month.

About one third of our natural gas customers take advantage of Energy Choice and buy the commodity from a supplier other than us.

Damage to Natural Gas Equipment

A flood, fire or other catastrophic event has damaged your natural gas equipment. Before service is restored, you’ll need to know what repair steps must be taken and what equipment is yours and what equipment is ours

Reconnecting Your Natural Gas Equipment

Flooding often damages both gas appliances and electric service. Safety regulations require O&R to isolate affected appliances. If we can’t gain entry to your premises, we must disconnect your natural gas service from the outside. If this is the case, follow the steps below to restore gas service.

  • Contact a qualified plumber to determine whether the building’s heating and natural gas equipment have been damaged.
  • If the main automatic valve or other electrical control components on an appliance were submerged, they must be replaced. O&R will isolate and place a red tag on the affected appliances until they are repaired.
  • After any necessary repairs have been made, please call us at 1-877-434-4100 to have one of our service technicians unlock your natural gas service. There is no charge to reconnect your natural gas service.

What’s Ours? What’s Yours?

The following diagrams illustrate whether the customer or PCL&P is responsible for repair of damaged equipment.

Gas Pipeline Safety Plan

Like all forms of energy, natural gas must be handled properly. We work very closely with industry and government agencies and stay abreast of new technologies and security methods to ensure the highest levels of service and safety. Despite an excellent safety record, a gas leak caused by damage to a pipeline may pose a hazard and has the potential to ignite. A variety of measures are used to ensure pipeline safety including:

  • Coordination with local One Call Centers (811)
  • Inspection programs
  • Design and construction practices
  • Workforce qualifications
  • Industry safety practices and government oversight
  • Pipeline markers and facility mapping
  • Public education programs
  • Pipeline replacement program
Maintaining Our System
To maintain the ongoing reliability, safety and security of our gas distribution system, we’ve implemented comprehensive pipeline replacement programs that have stretched over many years:

  • A program to replace bare steel and cast iron gas mains, some of which were installed in the early 1900’s, are being replaced by corrosion-free plastic pipe.
  • An upgrade to approximately 11,000 older bare steel service pipes that run from the gas mains to individual buildings with new plastic pipe.
Know What You’re Digging Into
The greatest risk to underground natural gas pipelines is accidental damage during excavation. The law requires that all excavators contact the local One Call Center before excavation work begins on public or private property. The One Call Center will contact any operators of underground gas facilities in the immediate area so the location of pipelines can be marked prior to excavation. This service is performed at no cost to you.
Pipeline Right-Of-Way
Underground pipelines often run along a public street, but may also be near private property. The area along each side of the pipeline is known as a right-of-way, which gives the facility owner the “right” to restrict certain activities, even on private property. Right-of-way locations must be respected and are usually marked on maps filed with local municipalities. The One Call Center can provide excavators with specific details regarding precautions required in addition to having the location of underground facilities marked. Failure to comply with the law can jeopardize public safety, result in costly damages, and lead to substantial fines.
Pipeline Markers Show the Way
Since pipelines are underground, line markers are sometimes used to indicate their approximate location along their route. The markers display the material transported in the line, the name of the pipeline operator, and the telephone number where the operator can be reached in the event of an emergency. Markers only indicate the general location of a pipeline and cannot be relied upon to indicate the exact position.

Because most lines are not marked, it’s critical that you call 811 prior to any excavation.

Our Transmission Pipeline Integrity Management Plan

Nearly 132,000 of our customers use natural gas in their homes and businesses every day. Natural gas is clean, efficient, and delivered safely and reliably straight to their doorstep. we deliver this natural gas through its underground network of approximately 2,014 miles of pipelines primarily in the states of New York and Pennsylvania.

Natural gas comes from underground wells as far away as the Gulf of Mexico and Western Canada, and is supplied to our region through high-pressure gas transmission pipelines. Our customers receive gas through our distribution system, which is made up of lower pressure gas mains.

Integrity Management Plan (IMP)

Changes in the Code of Federal Regulations in 2003 require operators around the country, including O&R, to provide extensive, additional testing, monitoring and documentation of a specific category of high pressure gas transmission pipelines. We’ve done extensive work on our system resulting in no pipelines in this category. However, we do have pipelines falling under this regulation that require additional monitoring, inspection and documentation. The requirements cover items such as:

  • defining employees’ roles and responsibilities
  • identifying high-consequence areas along our transmission system
  • assessing risks to all pipelines in the system
  • inspecting the condition of our pipeline system and remediating potential problems
  • instituting preventative and mitigative measures
  • auditing and ensuring program quality
  • documenting all program activity
  • communicating information concerning our pipelines to the public, regulators and internal personnel

Integrity Activities and Prevention Measures

We are proactively involved in the integrity management process and take steps to ensure the safety and reliability of our transmission system, in accordance with regulatory standards. These steps include:

  • utilizing design criteria and materials consistent with industry standards
  • installing remote operated valves that allow us to quickly isolate our system
  • inspecting and maintaining our system
  • monitoring system performance 24 hours a day, 365 days a year
  • actively participating in the regional one-call system in an effort to prevent third-party damage
  • monitoring all known third-party activity within 25 feet of our transmission system
  • patrolling our high pressure system to detect unreported third-party activity
  • marking and identifying underground pipeline mains
  • installing pipeline markers to warn excavators to “call before you dig”
  • qualifying and training employees and contractors in accordance with company practices and standards, as well as federal and state regulations
  • performing internal reviews of operations, procedures, and emergency plans
  • assisting external reviews by federal and state government agencies
  • sharing information with our local fire departments and emergency officials to facilitate and practice emergency response efforts
  • using an Incident Command System to control and mitigate incidents

We work diligently to keep our entire system safe and reliable. For additional information on transmission pipelines in your area, please visit the National Pipeline Mapping System on the Web.