Electric Emergency/Outage: 1-855-855-2433      Gas Emergency/Leak: 1-855-855-2268

Storm Safety

Downed Power Lines

If you see a downed power line, consider it energized and dangerous. Stay clear and call us immediately at 1-877-434-4100. You may also want to contact local police to divert traffic until our crew arrives.

Here are additional tips to help you stay safe — and alive — when it comes to downed power lines.

  • Maintain a distance of at least 50 feet from downed wires and anything they are in contact with, including puddles of water and fences. After a storm, be especially wary around metal fences.
  • Keep your children inside and your pets on a leash.
  • Don’t drive over downed power lines. Even if they’re not energized, the lines could get entangled in your vehicle, causing further damage.
  • If a fallen wire is draped over a car, don’t approach the car and make rescue attempts. Remain a safe distance away, try to keep the occupant of the vehicle calm, and wait for emergency personnel to handle the situation.
  • If you’re in a situation where power lines are touching your car, don’t get out of your car unless it’s on fire. It’s best to wait for an emergency response professional to help you. If you must get out of your car because of fire or another immediate life threatening situation, use extreme caution. Leap far and free of the vehicle, with no part of your body or clothing touching the vehicle and the ground at the same time. Then shuffle away from the car, keeping both feet close together to minimize the path of electric current and avoid electric shock.

Portable Generator Safety

To prevent carbon monoxide poisoning, never use a generator indoors. Only operate a generator outdoors in a well-ventilated, dry area, away from air intakes to the home, and protected from direct exposure to rain and snow, preferably under a canopy, open shed, or carport.

Portable generators can pose a serious safety hazard if used improperly.

  • Observe the generator manufacturer’s instructions for safe operation.
  • The generator should be properly sized for the equipment (appliances, motors, etc.) it will supply during an emergency.
  • Plug individual appliances into the generator using heavy duty, outdoor rated cords with a wire gauge adequate for the appliance load.
  • Never plug the generator into a wall outlet.
  • Never connect the generator to house wiring, circuit breaker or fuse panel. If electric power is necessary to operate a well pump, sump pump, furnace or other hard-wired equipment, have a qualified electrician install a manual or automatic transfer switch to prevent backfeed into our power lines. The switch isolates the generator from the power grid which protects you, your home, our workers and the public from getting injured by your power supply.
  • Remember, an emergency portable generator not installed or operated properly to isolate it from the power grid can create multiple hazards, such as:
    • Fire or Explosion.
    • Destruction of the generator from an over-loaded condition or as a result of power restoration.
    • Damage to your house wiring and appliances when power is restored.
    • Create a life threatening electric shock to you, the public or utility workers repairing downed wires.

Portable Generator Hook-up to House Wiring

A typical (1) portable generator connection transfers power through heavy duty cable plugged into a (2) power inlet box which acts as a weathertight connection to the (3) manual transfer switch that powers selected circuits of the (4) main distribution panel.