Electric Emergency/Outage: 1-855-855-2433      Gas Emergency/Leak: 1-855-855-2268


Smell Gas. Act Fast.


  • Smell — A distinctive, strong odor similar to rotten eggs.
  • See — A white cloud, mist, fog, bubbles in standing water, blowing dust or vegetation that appears to be dead or dying for no reason.
  • Hear — Roaring, hissing or whistling.

What to do if you detect a gas leak

  • Act quickly. Get everyone out of the house at once.
  • On your way out, don’t use anything that could generate a spark, such as a light switch, telephone, cell phone or car ignition.
  • Once you’re at a safe distance, call our Gas Emergency Hotline at 1-800-533-LEAK (5325), 911 or your local gas provider.
  • Stay outside until an on-site O&R representative tells you it’s safe to go back in.

Electric Safety

Indoor Safety

The risk of electrical shock or fire exists in every home. Know what hazards to look for to keep you and your family safe.

Electric cords

  • Replace electric cords with worn spots or frayed wires.
  • Use extension cords for short periods only. Don’t connect them to other extension cords.
  • Avoid overloading outlets, extension cords or power strips.


  • Use surge protectors to safeguard appliances and electronics.
  • Choose small appliances and tools that are certified by a recognized independent testing lab.
  • Don’t retrieve electrical products that fall in water. Use the circuit breaker to shut off power.

Wall plates and outlets

  • Check outlets for loose connections and corrosion.
  • Replace missing or broken wall plates.
  • If an outlet or wall plate feels hot, immediately shut off the circuit and have a professional check it.
  • A tear-drop shaped darkening by an outlet or wall plate may indicate heat buildup. Have an electrician check your system.

Outdoor Safety

Accidental contact with overhead electric lines can result in substantial damage, serious injury or death. It’s important, therefore, to use extreme caution when near overhead power lines.

Downed Wires

  • Don’t touch or approach any downed wires. Assume it’s live and dangerous. Call us immediately at 1-877-434-4100.
  • Maintain a distance of at least 50 feet from downed wires and anything they’re in contact with, including puddles of waters and fences.
  • If a fallen wire is draped over a car, don’t approach the car and make rescue attempts. Remain a safe distance away and try to keep the occupant of the vehicle calm. Call 911 for emergency personnel to handle the situation.
  • Don’t drive over downed lines. If you do, don’t get out of the car and call for help.

Portable generators

  • Observe the generator manufacturer’s instructions for safe operation.
  • Plug individual appliances into the generator using heavy duty, outdoor-rated cords with a wire gauge adequate for the appliance load.
  • Never plug the generator into a wall outlet.
  • Have a qualified electrician install a manual transfer switch to prevent damage to your generator, wiring and appliances, and protect our workers from backfeed into our lines.
  • Only operate generators outdoors.

Developers, contractors, equipment operators and anyone else intending to work near our overhead electric lines need to check O&R’s Field Safety Guide for such requirements as submitting a Work Clearance Request to PCL&P, as well as various compliance actions imposed by local, state and federal authorities.

Call Before You Dig

Call 811 Now or 911 Later

If you have a project that requires any break in the ground, call 811 two to ten days prior to digging. Member utilities will mark the locations of underground facilities at no charge.

If you don’t call, you run the risk of hitting underground electric, natural gas, or communication lines or cables. This can lead to a serious accident, injury, or costly property damage.

Play It Safe

Developers, contractors, excavators, equipment operators and anyone else working near our underground gas and electric lines also need to check O&R’s Field Safety Guide to ensure compliance with regulations imposed by various local, state and federal authorities.

How to Identify a Utility Marking

Utility companies will mark the location of their underground facilities using either colored paint or small flags. Each type of service has its own unique color.

WhiteProposed Excavation
PinkTemporary Survey
YellowGas or Oil
OrangeTelephone and Cable
BluePotable Water
PurpleReclaimed Water
GreenSewer and Drain

If a Digging Accident Occurs

If a natural gas accident occurs, immediately evacuate the area and call O&R’s Gas Emergency Hotline at 1-800-533-5325, 911 or your local gas provider. For accidents involving underground electric cables, call us at 1-877-434-4100.

Carbon Monoxide

The Silent Killer.

If you suspect CO poisoning, immediately evacuate the premises and call 911.
Carbon monoxide (CO) is a poisonous gas that’s odorless, colorless and tasteless. It’s formed from the incomplete combustion of fuels, such as heating oil, wood, gasoline, coal, natural gas, propane or charcoal.

When heating units or motors aren’t working properly, or if their exhaust fumes aren’t vented outdoors, carbon monoxide can build up inside your home or building.

Signs of CO poisoning
  • Breathing small amounts of CO can result in headaches, dizziness or nausea.
  • Prolonged exposure could lead to fainting or, in some cases, could be fatal.

If you suspect CO poisoning, immediately evacuate the premises and call 911.

Signs of CO Build-Up
  • Stuffy, stale or smelly air with high indoor humidity.
  • Fallen soot from a fireplace chimney or furnace flue.
  • No draft in the chimney or flue.
  • Hot draft backing out of the flue diverter when the furnace is operating.
Install a CO Alarm
Install a carbon monoxide alarm in your home. Most manufacturers recommend installing one near the sleeping area because we’re most vulnerable to CO poisoning during sleeping hours.
Prevent CO poisoning
  • Annually inspect your fireplace, chimney, and furnace venting system, and keep them clear of leaves, nests, soot or other obstructions.
  • Make sure the flue pipe connection to the furnace chimney is tight and the pipes aren’t dented or cracked.
  • Check that the vent pipe on your water heater is as tight and well-fitted as the furnace piping. Replace worn parts or ill-fitting pipes.
  • When switching from oil to natural gas, be sure to have the chimney cleaned and inspected by a qualified service person.
  • Have a qualified heating contractor tune up and maintain your heating system periodically.
  • Never leave a vehicle or gasoline-powered equipment running in a garage, even with the garage door open.
  • For the same reason, don’t use grills indoors or portable generators in an enclosed space.

Check IDs

For your protection, if someone comes to your door as an employee or contractor of Pike County Light & Power Co., ask that person to produce an identification card. All our employees and contractors wear I.D. cards bearing the company name and logo on one side, and the employee’s or contractor’s color photograph on the other side.

If the person cannot produce an I.D. card, refuse admittance, terminate further contact and call the police immediately. If the person at your door produces an I.D. card and you’re still apprehensive, call us at 1-877-434-4100 and ask to speak to someone in Security Services. We’ll be glad to confirm the identity of any O&R employee or contractor.