Our Storm Recovery Plan — Preparing
With advanced warning of a major storm, we:
- Alert customers who are in our Life Support Equipment Program to make arrangements in the event of possible power outages.
- Top off fuel tanks and stock vehicles with repair materials.
- Notify municipal and state officials of our activity, in case they have special concerns.
- Alert all employees, contractors and nearby utilities so they’ll be ready to respond around-the-clock. In some cases, we suspend employees’ scheduled vacations.
Before a Storm Strikes
Program Your Phone
- 1-877-434-4100 – Customer Assistance Number
- Bookmark pclpeg.com on your web-enabled phone
- Download the PCL&P mobile app on your mobile device
Know how to report an outage
If your power goes out during a storm, you’ll need to report it immediately. Use any of our convenient methods:
- PCL&P Web Site: From any computer or mobile device that has Internet access, go to www.pclpeg.com to submit an online Outage Report Form.
- Text Messaging: Text “OUT” to 69678 (myPCLP) and follow the prompts.
- 1-877-434-4100: Follow the voice prompts.
Know how to get storm recovery updates and estimated restoration times.
- Use our interactive Outage Map
- Follow us on Facebook, Twitter and YouTube at PCLPConnect
- Text “STAT” to 69678 (myPCLP) for outage status
- Use our Outage Status Form
- Check our website at pclpeg.com on your web-enabled mobile device
On Life Support?
- Enroll in our Life Support Equipment Program (LSE). LSE customers receive important information on preparing for power problems and a special 24-hour Hotline Number to use during storms.
Learn how to manually open and close any garage door, security door or gate that is electrically operated.
When a Storm is Approaching
Stay up-to-date on changing weather conditions.
Make sure your cell phone is fully charged.
Set refrigerator and freezer controls to coldest settings.
Fill your car’s gas tank.
Fill your bathtub with water.
Plan how you will feed your family.
Plan for alternate lodging.
Gather these items:
- Battery or hand crank-powered radio
- Extra batteries
- Hard-wired or fully charged cell phone – If the base station of your cordless phone plugs into the wall, your phone will be unusable during a power outage.
- Containers of drinking water, especially if your water comes from a well
- Non-perishable food – Check freshness dates and replace if necessary.
- Manual can opener
- Paper plates and plastic utensils
Severe Weather Alerts
According to the National Weather Service and the Federal Emergency Management Agency, the following are the generally accepted definitions of severe weather advisories:
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|Flood Watch||High flow or overflow of water from a river is possible in the given time period. It can also apply to heavy runoff or drainage of water into low-lying areas. These watches are generally issued for flooding that is expected to occur at least 6 hours after heavy rains have ended.|
|Flood Warning||Flooding conditions are actually occurring or are imminent in the warning area.|
|Flash Flood Watch||Flash flooding is possible in or close to the watch area. Flash Flood Watches are generally issued for flooding that is expected to occur within 6 hours after heavy rains have ended.|
|Flash Flood Warning||Flash flooding is actually occurring or imminent in the warning area. It can be issued as a result of torrential rains, a dam failure, or ice jam.|
|Hurricane Watch||Hurricane conditions (sustained winds greater than 73 mph) are possible in the watch area within 36 hours.|
|Hurricane Warning||Hurricane conditions are expected in the warning area in 24 hours or less.|
|Severe Thunderstorm Watch||Conditions are conducive to the development of severe thunderstorms in and close to the watch area.|
|Severe Thunderstorm Warning||A severe thunderstorm has actually been observed by spotters or indicated on radar, and is occurring or imminent in the warning area.|
|Tornado Watch||Conditions are conducive to the development of tornadoes in and close to the watch area.|
|Tornado Warning||A tornado has actually been sighted by spotters or indicated on radar and is occurring or imminent in the warning area.|
|Tropical Storm Watch||Tropical storm conditions with sustained winds from 39 to 73 mph are possible in the watch area within the next 36 hours.|
|Tropical Storm Warning||Tropical storm conditions are expected in the warning area within the next 24 hours.|
Special Medical Needs
If someone in your household needs electric service to operate a life support device, you can file a medical certificate from your doctor or local Board of Health with us to enroll in our special Life Support Equipment Program. We’ll then work closely with you to help you prepare for planned maintenance outages and unplanned power outages. We’ll also give you a special 24-hour Hotline Number to call in an emergency.
Eligibility in this program is based on your level of dependence and frequency of use of specific electrically operated medical equipment — not on the nature of your illness. For more information, contact Customer Assistance.
We don’t provide portable generators during an outage. Please acquire a backup power supply if it’s needed. If you do obtain and use a generator, proper operation of a portable generator is critical to the protection and safety of your family, your home and our electric line crews.