FAQ

Our office is located at 105 Schneider Lane, Milford PA, 18337. We are the blue building located right next door to Tractor Supply. Our office hours are Monday through Friday, 8:00 a.m. - 4:30 p.m., and we do remain open during lunch. We also have a payment drop box located directly in front of our entrance available 24/7.

Currently, PCLP can accept payments six ways:

1) Mail: Send a check or money order to PCLP, PO Box 1109, Milford PA, 18337.

2) In Person: We can accept cash, checks, money orders, credit/debit cards** and echecks** at 105 Schneider Lane, Milford PA, 18337 (right next door to Tractor Supply). Our office hours are Monday through Friday, 8:00 a.m. - 4:30 p.m., but we also have a payment drop box located directly in front of our entrance for after-hours drop-offs.

3) Automatic Electronic Withdrawal: To have your total monthly bill automatically withdrawn from your checking account on your due date, please contact us at 570-832-2988. There is no fee for this service.

4) Bank Bill Pay: If your bank offers this type of payment, you will need to set up Pike County Light and Power as a "Payee." Your bank will mail us a check on your behalf and it may take several days. Please note, this is not the same as automatic electronic withdrawal. This type of payment is initiated and controlled by you and is not an automatic payment unless your bank allows you to set it as automatic. We do not have access to your banking information. You must confirm set up with your bank.

Please note: If you had a previous Payee set up for Pike County Light and Power when it was owned by Orange and Rockland, you cannot alter that Payee. You must delete the previous Payee and set up a new Payee with our information. You will need your 16-digit PCLP account # and our mailing address: "Pike County Light and Power, PO Box 1109, Milford PA, 18337".

5) Phone: Please call 570-832-2988 and then press 6 to make a payment over the phone.**

6) Online: Please click on the following link for the online payment portal: https://ipn2.paymentus.com/cp/pclp. **

**There is a $2.40 fee for payments made online, over the phone or in person with a debit/credit card or echeck. The maximum amount per transaction is $500.00, including the $2.40 fee (For Example: $497.60 payment + $2.40 fee for a maximum of $500.00 total). This fee is not waivable.

We accept VISA, Mastercard and Discover.

Please make checks payable to Pike County Light and Power or PCLP.

Your 16-digit account # will be listed on all bills you receive from PCLP. You may also call 570-832-2988 to obtain your account #.

Barring any unforeseen circumstances, PCLP reads meters the last week of the month, generates bills the first week of the month, and your due date is 23 days from the date your account was billed. Since the due date is based on the date your bill is processed, it will vary slightly (+/- a day or two) from month to month. Please take note of the due date on each bill.

Your due date is shown on two places on your bill: 1) on the right-hand side, about a 1/3 of the way down from the top, your bill states "Amount Due on XX/XX/20XX", 2) on the bottom, perforated portion of the bill, your bill states "To avoid a 1.5% late charge please pay by XX/XX/20XX." The date listed in both of these sections is your due date.

PCLP does offer Budget Billing. Your monthly payment is based on your anticipated annual usage and is broken up over 11 equal payments. You must be living at the same property and be a customer for 1 year before we can start you on a Budget Plan. For more information, please visit the following link: Learn More

If you are a new customer and have never had service with PCLP before, you must come into the office to fill out an application and bring your deed or lease and driver's license. It is not an issue if your driver's license is from another state. If you are an existing customer, please call Customer Service at 570-832-2988. You will be required to verify your driver's license information to proceed with the move.

The Good Neighbor Fund was established to help our customers pay for their utility bills when experiencing a financial hardship. You don't need to repay any grant money received, and the maximum grant is $500 ($250 for electric and/or $250 for gas or $500 towards electric, if the heat source for the premise is electric heat). The United Way of Pike County processes the applications and administers the grants on behalf of Pike County Light & Power. For more information on the requirements or application process please call 570-832-2988 and press 7 to get a PCLP Customer Service Representative.

The New Start Program is a Customer Assistance Program that PCLP offers to assist customers in bringing their account current over the course of 1 year. For every 3 months of payments made in full and on time, PCLP applies a credit of $62.50 to a customer's account for a maximum of $250.00 in arrears forgiveness. Another benefit of this program is that all late fees are waived while you remain on the program. Waiving late fees can save a customer save hundreds of dollars over the course of the year and assists in providing our customers a 'New Start' to get their account balances back on track. For more information on the requirements or application process please call 570-832-2988 and press 7 to get a PCLP Customer Service Representative.

LIHEAP is a statewide program offered from November to April. LIHEAP helps families living on low incomes pay their heating bills in the form of a cash grant. Crisis grants also are for households in immediate danger of being without heat. With cash grants, a one-time payment is sent directly to the utility company/fuel provider, and will be credited on your bill. Cash grants range from $200 to $1,000 based on household size, income, and fuel type. This is a grant and does not have to be repaid. For more information, please visit the following link: http://www.dhs.pa.gov/citizens/heatingassistanceliheap/

No two families live alike so no two bills are the same. There are a great many variances between two homes and/or two families that would cause a difference in your electric or natural gas bill. Some examples are wall insulation, square footage, age of home, number of people living in the home, habits (how long people take showers, how often they cook, tv watching, or gaming habits for example), number of electrical items you leave plugged in, temperature setting on thermostats, and the efficiency of the appliance/electronics in the home.

PCLP provides the electric and natural gas up until the point of the meter but exactly how/where the electric is being used inside of the home is not something we have the ability to determine. Here are some natural gas and energy saving tips:

• Switch all light bulbs to LED. LED light bulbs are the most efficient option on the market. They are 75 percent more efficient and last up to 25 times longer than incandescent lights.
• Every minute in the shower uses 2 gallons of heated water. Whether you have an electric or natural gas water heater, reducing your time in the shower will reduce costs.
• Shut off lights when you are not in the room.
• Turn down the hot water heater. Many hot water heaters come preset at 140 degrees, but that's much hotter than you may actually need. Consider turning the dial down to 120 degrees to save money.
• Install a low-flow shower head. These handy shower fixtures can cut water waste by up to 50 percent as well as your hot water heating costs.
• Unplug any unused electronics. Electronic devices can still use energy when they are switched off. Unplug them completely, and you could save up to $100/year according to the U.S. Department of Energy.
• If you have central air, set your thermostat at 78 degrees in the summer. Experts say this is the optimal temperature for keeping cool while saving energy. Each degree higher will save you even more.
• Find the lowest comfortable heating temperature in the winter. While you want to maintain comfort, the lower the temperature is on your thermostat in the winter, the more money you save, no matter if you have electric, natural gas or propane as your heat source.
• Install a programmable thermostat. You can automatically adjust your HVAC temperatures for home heating or cooling savings. According to ENERGY STAR, a programmable thermostat could help you save up to $180 per year. By upgrading to a programmable thermostat, you can lower the temperature in your house when you're away, significantly lowering your average natural gas or electric bill.
• Set the right temperature in your refrigerator. The ideal temperature for your refrigerator is 37-40 degrees Fahrenheit. For the freezer it's 0 degrees Fahrenheit.
• Buy ENERGY STAR appliances. If you're looking to upgrade outdated kitchen appliances, find models with the ENERGY STAR label. They use less electricity than non-certified models.