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Assistance Programs

Based on your monthly gross income, household size, and needs, you could qualify for government or other help in paying your heating bills. Here are programs that are available if you’re a Pennsylvania customer.

LIHEAP
The Pennsylvania Low Income Home Energy Assistance Program (LIHEAP) is a federally-funded program that helps low income households pay their heating bills through energy assistance grants.

LIHEAP is administered by the Department of Public Welfare and consists of three components:

  1. cash benefits to help eligible low-income households pay for their home-heating fuel;
  2. crisis payments, if needed, to resolve weather-related, supply shortage, and other household energy-related emergencies; and
  3. energy conservation and weatherization measures to address long-range solutions to the home-heating problems of low-income households.

LIHEAP is not a public assistance program. Eligible low-income households will not have liens placed on their property, nor will other assets affect their eligibility for LIHEAP benefits. In addition, eligibility for public assistance and grant amounts is not affected by receipt of LIHEAP benefits.

For more information, visit the Pennsylvania Department of Public Welfare, call the LIHEAP hotline at 1-866-857-7095, or contact the local county assistance office:

Pike County Assistance Office
Milford Professional Park
Suite 101
10 Buist Road
Milford, PA 18377

Phone: 570-296-6114
Fax: 570-296-4183

The Neighbor Fund
Learn more about The Neighbor Fund.
New Start
Are you having trouble paying your bill? Do you qualify for LIHEAP? Then New Start may be for you.

New Start can help you reduce your past due balances. All you have to do is sign a payment agreement that you can manage, and be enrolled in Budget Billing.

For every three consecutive months that you live up to your payment agreement, you’ll get a credit of $62.50 on your account, until you reach the maximum benefit of $250. You’ll still have a payment agreement for the balance over $250. Just make the agreed upon payments in full and on time to receive these credits.

For more details, contact Customer Assistance at 1-877-434-4100 or stop by our walk-in Business Office at 311 Broad Street, The Town Square, Milford, PA. (See hours of operation).