AMI Deployment

Bill inserts will be sent to all customers with information on AMI. Letters will be sent by area approximately one month before the meters will start being exchanged with more information on the meter and installation process. Technicians will attempt to make contact at the property when installing the new meter.

If you are not home during the visit, the technician will leave a door hanger indicating that the new meter was installed or informing the customer how to schedule an installation appointment if the technician was unable to access the meter.

Meter installations will be completed by Pike County Light & Power employees. The technicians carry photo identification, wear uniforms and drive marked vehicles.

In most cases, the technician will not need to enter customer homes or businesses, however the technician will request access if the meter is located inside or behind a locked gate.

Most AMI meter installations can be performed without an appointment. There might be circumstances that an appointment is required for access to the meter. These will be handled on a case-by-case basis.

If there are any safety issues that prevent the meter exchange from happening a door hanger will be left explaining the issue and what needs to be done to correct them. After the safety issues are corrected, an appointment can be made for the AMI installation.

Residential installations will have a brief interruption in your electric service, which might require you to reset some of your electronic equipment. Commercial installations might be interrupted during the installation. The technician will be able to determine if an interruption will occur when the work is being completed.

Yes, Pike County Light & Power has a high security environment that uses multiple layers of protection including the use of passwords, firewalls, data encryption, continuous monitoring and other safety controls to help protect sensitive utility data from breaches and unauthorized access.

The AMI meters that are being deployed at Pike County Light & Power use cellular technology, 2.4 GHz cellular meters, similar to a home wi-fi signal strength. The AMI system only transmits data for a few seconds per hour.

The AMI meter uses newer technology that ensures accurate meter reading while providing customers with information they can use to manage their electricity use. The AMI meters are tested according to American National Standards Institute (ANSI) standards to ensure accuracy.

To limit costs on electric rate payers, Pike County Light & Power customers will not have direct access to their AMI meter data. You can contact the customer service department by phone at 1-855-855-2050 or email custserv@pclpeg.com and request your AMI data be sent to you.

Yes, you should still report your power outage by calling 1-855-855-2433 to help us respond promptly. We do expect that in the future, the AMI technology will help us detect power outages more quickly and restore power efficiently.

he AMI system does provide capabilities to disconnect and reconnect a meter remotely, however, a company representative will still visit the premises in person at disconnection, in compliance with the current Pennsylvania Public Utility Commission Rules.

Yes, customers can opt out of having an AMI meter installed. A bill insert with an opt-out option will be mailed and there is an opt-out option here on our website: "link". If you opt-out of having an AMI meter installed, after the AMI meters are installed in the community proximate to the customer, a manual reading fee of $41.98 will be added to the bill each month.

Yes, we recognize that some customers might want a smart meter but have concerns about it being on their home. Under Rule 6.7 of our electric tariff, customers will be able to request an accommodation whereby the AMI meter can be relocated away from the customer's home for a one-time cost instead of incurring manual monthly meter reading fees.

The Pennsylvania Act 129 of 2008 provides that an Electric Distribution Company is entitled to full and current recovery of the costs associated with implementing an AMI system, net of any operational and capital benefits the system will create. Pike County Light & Power will be recovering costs through a reconcilable automatic adjustment clause under Section 1307. When the system is fully deployed, the regular AMI meter replacements will be put into base rates, similar to how meter are replacements were handled prior to the AMI program as a cost of doing normal business.